gowin bd Privacy Policy
This document provides a full description of how your personal information is collected, where it is stored, and how well it is protected.
Table of Contents
Introduction
gowin bd is an online gaming and betting platform that operates for players in Bangladesh. We handle the information you share with us while using our services with the utmost responsibility. This privacy policy document explains what data we collect, why we collect it, how we store it, and when or with whom it may be shared.
This document serves as a supplement to gowin bd's Terms and Conditions. By registering an account on the platform or beginning to use the services, you are considered to have given your consent to this privacy policy. Please read this document carefully in full before giving your consent.
In this document, the words "we", "our", and "platform" refer to gowin bd, and "you" or "user" refers to any visitor or member — registered or unregistered — of the platform.
Data Collection
gowin bd collects information from users through various means. Each category is described separately below.
2.1 Information Provided Directly
During account registration and the identity verification process, you provide the following information to us directly:
- Full name, date of birth, and gender
- Mobile number and email address
- Payment method details — bKash, Nagad, or Rocket account information
- National ID number or passport number (where applicable for identity verification)
- Username and password
2.2 Automatically Collected Information
When you visit or use the platform, certain information is collected automatically:
- Device type, operating system, and browser version
- IP address and approximate geographic location
- Date, time, and duration of visit sessions
- Information about which pages or sections of the platform were visited
- Referral source (i.e., how you arrived at this site)
2.3 Transaction-Related Information
The following information is recorded during deposit, withdrawal, and betting activities:
- Deposit and withdrawal amounts, dates, and methods
- Bet history, results, and amounts
- Bonus claims and wagering activity
2.4 Information from Support Communications
When you contact our support team via live chat or email, the content and details of that conversation may be recorded.
Use of Data
Collected data is used only for the following legitimate purposes:
3.1 Service Operation and Improvement
- Creating, verifying, and managing accounts
- Processing deposits and withdrawals
- Providing gaming and betting services
- Monitoring and improving platform performance
- Identifying and resolving technical issues
3.2 Security and Compliance
- Preventing fraud, money laundering, and other illegal activities
- Ensuring account security and detecting unauthorized access
- Age verification — gowin bd serves only individuals aged 21 or above
- Monitoring play patterns as part of the responsible gaming process
3.3 Communication and Support
- Sending transaction-related notifications
- Providing customer support
- Sending promotional information in accordance with the consent you have given
- Notifying you of important changes to the platform
3.4 Analytics and Personalization
- Presenting services according to user preferences
- Analyzing platform usage patterns to improve service quality
Security Measures
gowin bd takes multiple technical and procedural measures to protect your data:
- SSL Encryption: All data transmitted between your browser and our servers is secured with SSL technology.
- Encrypted Storage: Sensitive data is stored using industry-standard encryption.
- Access Controls: Only authorized personnel can access user data, and only as needed.
- Regular Security Reviews: Our systems are regularly assessed to identify potential risks.
- Two-Factor Verification (OTP): OTP may be used as an additional security layer for login and important transactions.
However, it is never entirely possible to guarantee complete security when transmitting data over the internet. We make every effort, but no system can provide absolute protection. Use a strong password for your own account and do not share it with anyone.
Cookie Policy
Cookies are used on the gowin bd website to improve your browsing experience and to ensure platform functionality.
6.1 Essential Cookies
These cookies are essential for the core functionality of the platform. They are used for tasks such as keeping login sessions active, security verification, and saving language preferences.
6.2 Performance and Analytics Cookies
These cookies are used to understand which parts of the site are used most and to identify technical issues. They do not contain any personally identifiable information.
6.3 Cookie Controls
You can accept or reject cookies by changing your browser settings. Please note that disabling essential cookies may cause some platform services to not function properly.
Underage Person
gowin bd is for individuals aged 21 or above only. We do not knowingly collect or process information from anyone under the age of 21.
Age is verified based on the information provided at registration. If we become aware that a minor has registered on our platform, that account will be closed immediately and the associated data will be deleted.
A note to parents — please be vigilant to ensure that your children or teenagers cannot access platforms of this kind. The use of parental control software is recommended.
Your Rights
Every user registered with gowin bd retains the following rights regarding their personal information:
8.1 Right to Access
You may request at any time to know what information we hold about you.
8.2 Right to Rectification
You have the right to request a correction if any information held in your profile is incorrect or incomplete.
8.3 Right to Erasure
In certain circumstances you may request that your personal data be deleted. However, we may be required to retain certain data for a specified period due to legal obligations.
8.4 Right to Object to Processing
You may object to the processing of your data for marketing purposes and opt out of promotional communications.
8.5 Right to Data Portability
You may request to receive your own data in a structured, machine-readable format.
To exercise these rights, please contact our support team. You may also visit our FAQ section for answers to relevant questions.
Data Retention Period
Your personal data is retained only until the necessary purpose has been fulfilled:
- Active Accounts: Account information is retained for as long as the account remains active.
- Closed Accounts: Even after an account is closed, certain data may be retained for a defined period to meet legal and compliance requirements.
- Transaction Data: Records of financial transactions are retained for a specific number of years as required by applicable law.
- Support Records: Customer support conversations are retained for the time necessary for dispute resolution purposes.
Once the retention period ends, data is securely deleted or anonymized so that no individual can be identified from it.
Policy Changes
gowin bd may update this privacy policy at any time if it considers it necessary. If significant changes are made, a notice will be posted on the platform or communicated to the registered mobile number or email address.
If you continue to use the platform after an updated policy is published, you are considered to have consented to the revised policy. It is therefore recommended that you visit this page from time to time. The "Last Updated" date will be noted at the top of each version.
Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact the gowin bd support team:
- Live Chat: 24/7 live chat support — available in both Bengali and English
- Email: [email protected]
Our support team is ready to answer your questions any time of the day or night, seven days a week. To learn more about us, visit our About Us page.